Michel Musique moves to unified commerce with Clictill
Background
After using the same management software for over 15 years, Michel Musique identified a crucial need for modernization: to ensure a fluid, reliable connection with its website.
To support this digital transition, the existing POS software was showing its limitations, notably its inability to interconnect with the web ecosystem. The challenge was to find a POS software capable of unifying physical and digital activity.
Why does Michel Musique use Clictill?
The choice of Clictill POS was the software’s ability to structure omnichannel of the Michel Musique brand.
The sticking point with the old system was the difficulty of synchronizing inventory and customer data between online and in-store sales.
- Real-time connectivity: thanks to its open architecture, Clictill has made it possible to link the POS software to the website via a high-performance API.
- Data reliability: this link improves the consistency of information, an aspect deemed essential for day-to-day business management.
Beyond connectivity, efficiency at the checkout was a priority to improve the customer experience.
- Payment terminal integration: the direct link between Clictill and Eftpos terminals simplifies transactions and speeds up checkout.
- Error reduction : by eliminating the need for manual data entry on the payment terminal, retailers reduce the risk of errors and increase the security of their collections.
- Dematerialization: Sending invoices by email means that tickets no longer have to be systematically printed, which saves time on a day-to-day basis for our teams.
- Intuitive interface: the cash register is easy to use, enabling sales staff to focus on customer relations, even during busy periods.
For Michel Musique, Clictill is more than just a cashiering tool, it’s a management tool.
- Intuitive reporting: statistics provide clear, accessible visibility of sales performance.
- Efficient analysis: the interface makes it easier to identify trends and adjust decisions, without the need for complex manipulations.
Human support for a personalized transition
Changing software after 15 years is a major challenge for the teams at Michel Musique! Also Clictill POS solution relied on a personalized approach to ease the transition.
A tailor-made project
The deployment was based on a rigorous methodology:
- Precise specifications: a complete needs audit was carried out beforehand.
- Business parameterization: the solution has been configured according to business needs.
- Local training: a training session was organized directly in the store for sales staff and the accounts department.
Over the months, our teams gradually got to grips with the tool. Some functionalities bring immediate benefits, while others are discovered over time, as usage evolves.
Clictill, a long-term partner
In addition to the POS software, Michel Musique also relies on regular support from Clictill technical experts. These fluid exchanges enable us to effectively overcome any bottlenecks and support Michel Musique teams in their daily work.
These have already led to the identification of new needs and specific uses. So many possibilities for POS software evolution, to be discussed together to co-build the next step in this wonderful collaboration!
"The project went very well and the Clictill teams are still with us today when we have questions or needs."
Customer testimonials
They seem to like us. Thanks to them.
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