Returns and credit management
With the Clictill POS solution, you can manage returns and credit notes with complete peace of mind. Whether it’s an exchange, a refund or a credit note, everything is automated to provide a seamless experience. seamless experience experience and maximum maximum security for your teams.
The benefits of returns and credit notes
Easy to use: find the original sale by scanning the ticket or searching for the customer. In just a few clicks, you can select the items to be taken back, issue a credit note or proceed with an exchange. The result: fast, error-free processing.
Total traceability: every return, refund or credit note is recorded in the customer file and in your sales journals. You keep a complete trace of operations, for clear, secure tracking.
Top customer experience: offer your customers a smooth, uncomplicated return. Whether it’s an exchange, refund or credit note, everything can be managed in an instant. A smoother, more professional… and more loyal relationship!
How does it work?
With Clictill, the management of returns and credit notes is integrated directly into your collection process.
- I scan the customer’s ticket: Clictill automatically finds the original sale and associated discounts.
- I select the items to be returned: quantity, reason for return, exchange or credit note – everything is configurable.
- I transform the operation into an opportunity: reimbursement, replacement or creation of a credit note that can be used throughout the network.
All your questions about returns and credit notes
How do I find a return ticket?
Simply scan the barcode on the ticket or search for the sale via the identified customer: your cash register Clictill instantly displays the items concerned.
Can I manage a standard exchange directly from the ticket?
Of course you can. You can add new items to the return ticket, whether they are the same product or a different one, and the system automatically calculates the balance.
How does credit generation work?
In the event of a return without refund, the Clictill POS software creates a credit note attached to the customer, with a unique unique barcode and a validity date.
Are credit notes valid in all my stores?
Exactly! In a multi-boutique network, credit notes are valid at every point of sale.for greater flexibility and customer loyalty.
Can I track the use of credit notes with my POS software?
Yes. All transactions (issue, use, remaining balance) are recorded in the customer file and can be consulted at any time.
